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Frequently Asked Questions

WHAT IS REBUILDING TOGETHER’S NATIONAL IMPACT?

In Montgomery County, there are 12,104 very low-income, owner-occupied households with 5,761 elderly persons. In Fiscal Year 2009, the average age of the homeowner served was 67, with an income of $22,133 supporting two family members. This is less than 40% of the area median income and is considered to be very low -income. A recent AARP Housing Need Survey reported that 83% of older people want to grow old while living in their homes, yet 59% of older low-income homeowners are unable to devote any funds to the maintenance of their homes.

WHO UNDERWRITES RTMC’S WORK?

Rebuilding Together Montgomery County (RTMC) is a 501(c)(3) Non-Profit organization. Investments in RTMC come from corporations, individuals, labor organizations, foundations, civic organizations, municipalities (in the form of grants and small contracts) and congregations interested in helping build a better community for our neighbors. RTMC is a nonprofit, non-sectarian organization supported entirely by voluntary contributions of time and money.

WHY ARE REBUILDING TOGETHER’S SERVICES NEEDED?

In Montgomery County, there are 12,104 very low-income, owner-occupied households with 5,761 elderly persons. In Fiscal Year 2009, the average age of the homeowner served was 67, with an income of $22,133 supporting two family members. This is less than 40% of the area median income and is considered to be very low -income. A recent AARP Housing Need Survey reported that 83% of older people want to grow old while living in their homes, yet 59% of older low-income homeowners are unable to devote any funds to the maintenance of their homes.

IS MY CONTRIBUTION TAX-DEDUCTIBLE?

Yes. Rebuilding Together Montgomery County is a 501(c)(3) Non-Profit organization and all contributions made are tax-deductible. Contributions can be sent to:

Rebuilding Together Montgomery County
18225-A Flower Hill Way, Gaithersburg, MD 20879
Kensington, MD 20895

HOW EXTENSIVE ARE THE REPAIRS AND UPGRADES?

We focus on repairs that will keep our homeowners living in warmer, safer, and drier home environments, although our work on homes varies from house to house. The repairs through RTMC might include cleaning out an overgrown yard, updating plumbing and electrical work, repairing drywall and painting, installing new roof decking and shingles, enlarging doorways for wheelchair access, and building wheelchair ramps. Individuals and families accepted into the program receive, at no cost to them, all materials, supplies, and labor necessary to complete repair requirements that are established during the site inspection.

DO THE HOMEOWNERS PAY?

All repairs are free for the homeowners. Funding to cover the cost of materials comes from local businesses, churches, municipalities (in the form of grants and small contracts) civic groups and individuals. Homeowners and family members are asked to welcome the volunteers into their homes and work alongside them in the spirit of neighbor helping neighbor.

I’D LIKE TO VOLUNTEER; WHAT DO I NEED TO KNOW AND WHO DO I CONTACT?

Volunteering is open to adults and high-school aged children (ages 14 and older). Volunteer opportunities range from office work to housing repairs. Though our volunteer opportunities vary, we can only accommodate individual volunteers, who are not volunteering with a group for a specific project, on a case-by-case basis. If you are interested in volunteering with RTMC, please contact Nelson Nguyen, Program Manager, (301) 947-9400 ext. 109, nnguyen@rebuildingtogethermc.org.

I REALLY WANT TO HELP BUT I DON’T HAVE A LOT OF TIME OR FUNDS TO DONATE; WHAT CAN I DO?

Investing in RTMC can be done in a few ways. Individuals can invest their time and talent to the organization. Every man hour or dollar invested counts so we always encourage people to do what they can, regardless of their concern about the amount of time or money invested. We know, first-hand, the impact of every gift and want to be sure that our investors do, too! You can schedule to volunteer by working with Nelson Nguyen (301) 947-9400 ext. 109 and you can donate either online or by mail to 18225-A Flower Hill Way, Gaithersburg, MD 20879.

Every gift counts, and we thank you for your consideration of RTMC’s work!

WHAT IS RTMC’S TAX ID NUMBER?

Rebuilding Together Montgomery County in a 501(c)(3) Non-Profit organization. Our Federal Tax ID is 52-1667026.

HOW DO I GET HELP WITH MY HOME REPAIRS?

If you or someone you know is interested in applying to RTMC for home repairs, please complete a homeowner application and email it to nnguyen@rebuildingtogethermc.org. If you prefer to mail it, please send it to us at 18225-A Flower Hill Way, Gaithersburg, MD 20879.

HOW DO YOU DECIDE WHO RECEIVES HELP AND WHEN IT’S PROVIDED?

RTMC has a rigorous screening and project mapping process that enables us to make sound investments in our clients’ homes. We consider our clients’ needs, funding availability and labor availability to complete projects. Usually, our homeowners are helped on a first-come, first-served basis, pending availability of resources.

WILL YOU HELP ME RENOVATE AND RETURN MY HOME TO PEAK CONDITION?

No, we can’t rehabilitate or build an entire house like they do on TV shows such as Extreme Home Makeover. We target repairs that will make the home warmer, safer, and drier – and that help revitalize the community. The home will be more comfortable and safer to live in, and will probably look nicer, but it won’t be a complete makeover.

WHAT CAN I DO TO GET TO THE TOP OF YOUR LIST?

Homeowners are helped on a first-come, first-served basis, pending availability of funds.

I KNOW OF AN INDIVIDUAL WHO RENTS AND NEEDS HELP FIXING UP THE RENTAL UNIT AND/OR MAKING IT CODE COMPLIANT; CAN YOU HELP?

No, unfortunately RTMC only works with homeowners or nonprofits in need of assistance. We can, however, refer you to other organizations that may be able to help.

HOW DO I FIND OUT WHAT KINDS OF PEOPLE YOU’LL SEND TO WORK ON MY PROPERTY; DO YOU PERFORM BACKGROUND CHECKS?

Most of our partner vendors have long-standing service histories with RTMC. Though we don’t perform background checks on all of their employees, RTMC requires that all partner vendors and labor suppliers provide a Certificate of Insurance that protects the work done in our clients’ homes. RTMC does not require background checks on each of its volunteers though we do accompany volunteers on each and every RTMC service project. RTMC does require background checks for all participants in our volunteer handyman program.

IS THERE WORK RELATED TO HOME REPAIRS THAT RTMC DOES NOT DO?

RTMC addresses safe and healthy housing issues for low income residents. From time to time, we are able to address a variety of repairs in a home, but we are unable to provide emergency services to applicants. Additionally, we do not provide cosmetic improvements to a home.

WHAT HAPPENS IF THE WORK ON MY PROPERTY IS FAULTY; DO YOU OFFER ANY WARRANTIES OR SATISFACTION ASSURANCES?

We make every effort to provide quality services to our clients. Because our work is provided at no cost, we are unable to provide warranties on services rendered. We include our homeowners in every step of the work scope and the home repair process. Upon completion of the project, homeowners are asked to complete satisfaction surveys. If there is a situation where a homeowner is dissatisfied with the work performed on his or her home, we will always collaborate with our homeowners to make it right and ensure a completed project based on the original scope of work.